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Support

We have a new helpsheet on how to delay or schedule the delivery of an email. Users may be concerned that sending an email in the evening may cause stress or trigger staff to start work out of hours unnecessarily. To reduce this effect it is possible...

We've had a report this morning of someone phoning a Ceredigion school in an attempt to try get remote access to their computers. If you receive a call from anyone other than members of our team regarding ICT Issues in your school, Hang up and call...

A CleverTouch course is available in Canolfan Rheidol, Aberystwyth. 4:00pm - 5:30pm 7.2.2017  This course is free and available for all Ceredigion School Staff. Spaces are limited, so please register your interest by completing the form below. We will be organinsing another session during school hours in the south of...

10 things you need to know before September Go to the Learning Wales website for guidance on the new Digital Competence Framework. http://learning.gov.wales/resources/browse-all/dcf-questionnaire/?skip=1&lang=en...

We are beginning the rollout to Windows 10 and Office 2016 in Ysgol Bro Teifi. This will use a complete new installation method and management system which offers a lot of new benefits to school users. We will begin the rollout in other schools in September. ...

2 - 4pm, 20.6.16 Canolfan Felinfach We are expecting to have representation from each secondary school and from each primary school area, in order to discuss ICT matters that directly affect your schools. If you would like to attend the meeting, please email servicedesk@cerenet.org.uk by the 10th June....

SIMS are constantly upgrading and resolving issues; this term has been no different which has included a brand new update over Easter. Below are the key changes affecting our schools you might notice whilst using the new version. New Features Changes to Report Privacy Permissions Focus | System...

All staff users should reset their passwords every 90 days in line with our schools security policy. To date this has not been fully enforced. In order to provide users with a safe and secure system and to meet best practice e-safety guidelines as well...

In preparation for Moderation on the 11th April, we have arranged drop in sessions. Carys Lewis and Sarah Williams will be available in the following locations to answer any questions you may have and to help you with any technical issues. 22nd March – Ysgol Gynradd Aberaeron 24th...